Hi there, I'm Luna.
I'm a bit like an AI, except instead of making pictures of people with 16 fingers, I can help you find the perfect course and uni.
Would you like some help in your search?
As an IT user support technician, sometimes called IT customer support, you’ll use your customer service skills and knowledge of your organisation’s systems to help users solve problems. Read on to get an idea of what working in this role is like, what you might do on a daily basis, and how you can get into the field.
You can enter this field from most backgrounds, but qualifications in the following subjects are useful:
You can often get a role in this field without a degree if you’re able to show potential employers your motivation and customer service skills, as well as being competent using computers.
Please note this is a beta version. We'll continue to improve our suggestions here so that we show you the most relevant subjects.
Postgraduate qualifications aren’t usually needed to get work in this sector, but may help you compete for advanced or specialised roles.
You might consider a postgraduate qualification in areas like:
Your knowledge of IT systems, good customer service skills and motivation are central to working as an IT user support technician.
Work experience in IT isn’t usually needed for entry level roles, but you won’t be able to get experienced technician or team leader roles without good experience in the area. Employers will value any experience you have that shows you’re organised, motivated, proactive and have good customer service skills.
Use our Career Matcher to see which industries and roles align best with your interests.
