As an IT user support technician, sometimes called IT customer support, you’ll use your customer service skills and knowledge of your organisation’s systems to help users solve problems. Read on to get an idea of what working in this role is like, what you might do on a daily basis, and how you can get into the field.
As an IT user support technician, you’ll usually work in two main areas. First-line IT support usually involves working directly with customers and providing them with actions to take, while second line support works with more complex or escalated issues. You might provide solutions or advice across a broad range of network and IT issues for your organisation.
In this role you’ll collaborate with IT technicians, customers and your team leader to provide fast, effective solutions to IT problems. You might issue password resets, help troubleshoot common computer issues, remotely install software, or escalate more complex issues. You’ll enjoy working with computers and helping people.
Daily responsibilities might include:
The average salary for an IT user support technician in the UK is £28,080. Graduates start at around £24,000.
IT user support technicians may be able to find roles in other countries, but once settled their role is unlikely to involve any travel for work purposes.
Many IT user support technicians work entirely from home, engaging customers or colleagues by messenger, phone or email.
Use our Career Matcher to see which industries and roles align best with your interests.
