IT user support technician - job market

As an IT user support technician, sometimes called IT customer support, you’ll use your customer service skills and knowledge of your organisation’s systems to help users solve problems. Read on to get an idea of what working in this role is like, what you might do on a daily basis, and how you can get into the field.

See what opportunities are out there below.

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Who are the top employers of IT user support technicians?

Employers for this role are widespread across any organisation that uses IT equipment.

Your employers may include:
  • National government departments
  • Local government authorities
  • IT maintenance firms
  • IT equipment and software suppliers
  • Digital service providers
  • Schools, colleges and universities
  • Businesses of various sizes

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