Northumbria’s Ask4Help service is the first point of contact for all student enquiries. They are on call 24/7 during term time and students can visit them in person or contact them via phone or the student portal. The Ask4Help team will then refer students to one of the university’s specialised teams, who can offer confidential, tailored support.
The Student Engagement team are on hand to ensure all students stay on track with their studies. They offer advice and support with all academic issues students may face, including deadline extensions, academic appeals, attendance management, and even taking a break from studying.
The Disability team provide specialised advice and practical support for students with disabilities or learning difficulties. They can help with any special academic or access requirements or extra financial support students may need.
The Welfare, Immigration and Funding Advisers offer students guidance and information on a wide range of issues, including accommodation, money management, physical health, and personal security.
The Careers and Employment Service offers guidance on writing CVs and creating portfolios, and runs regular skills workshops and career fairs. It also delivers the Northumbria Skills Programme, which can help research students learn skills such as reference management.
For students who are finding university life tough, or are struggling with mental health conditions, the university also offers a free confidential counselling and mental health support service. The university’s chaplaincy team is also on hand to offer non-judgemental cultural, spiritual, and emotional support.