Air travel assistant - requirements

As an air travel assistant, you could work at an air terminal or on an aeroplane. You’ll have to ensure that everyone travelling feels safe and comfortable. See what the role includes and how to become a professional air travel assistant.

Know what you'll need to land a job below.

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What qualifications do you need to be an air travel assistant?

A degree isn’t necessary, but one will equip you with a range of skills that employers look for. Relevant subjects to consider include:

You may also have to pass security, fitness and medical checks.

Please note this is a beta version. We'll continue to improve our suggestions here so that we show you the most relevant subjects.

Do you need a postgraduate qualification to be an air travel assistant?

You won’t need a postgraduate qualification for the job, but having one could boost your career prospects.

Examples of taught and research degrees at postgraduate level include:

  • Aviation management
  • International tourism and aviation management
  • Safety and human factors in aviation

What skills do you need to be an air travel assistant?

This role relies on excellent customer service and communication skills, as well as being able to use your initiative and remain calm in stressful situations.

Hard skills usually include:
  • Principles and methods of transportation
  • Travel security and public safety
  • Computer packages, such as point-of-sale software
  • Fluency in a foreign language
Soft skills include:
  • Verbal communication
  • Customer service
  • Attention to detail
  • Teamwork
  • Active listening
  • Flexibility and adaptability
  • Empathy, sensitivity and patience

Do you need work experience to be an air travel assistant?

Speaking a second language will strengthen your job application. Experience working in a customer- or public-facing role is also highly valuable.

Airlines sometimes run short cabin crew courses. These will give you some experience and help improve your job applications.

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