Requirements

IT operations technician - requirements

As an IT operations technician, sometimes called an IT technical (or ‘tech’) support officer, you’ll use your expertise with computer systems and customer service skills to maintain the smooth running of machines and services. Here you can find out more about what a career in this field is like, how you can get your first job and what your day-to-day role might look like.

Know what you'll need to land a job below.

What qualifications do you need to be an IT operations technician?

A degree in a computing, software or business technology area will go a long way. Subjects you could consider include:

In this field, it’s possible to impress employers and secure a job without a qualification if you can show a portfolio of your past work and problem-solving skills. Showing evidence of certain skills and the ability to work with real-world issues is important.

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Do you need a postgraduate qualification to be an IT operations technician?

Postgraduate qualifications aren’t generally needed to get work in this sector but are a great choice for graduates looking to transition into the field or compete for some roles.

Relevant postgraduate qualifications worth considering include:

Computer science
Business analytics
Software engineering
Cyber security and data governance
Cyber security engineering
Data science

What skills do you need to be an IT operations technician?

Knowledge of IT systems, excellent computer skills and good customer service are usually the most valued skills in IT operations technicians.

Hard skills usually include:

Programming and coding
Engineering data
Cloud and other digital services
Agile working methods
Database management and warehousing
Automating processes
Analysing data

Soft skills include:

Customer service
Communication
Managing systems
Management
Problem-solving
Eye for detail

Do you need work experience to be an IT operations technician?

Practical experience should be one of your main priorities before, during and after your studies. Showing that you’ve produced real-world solutions will help you stand out against other applicants for graduate roles or placements. Summer internships, voluntary work or overseas placements are all good ways to boost your employment prospects.