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As an IT operations technician, sometimes called an IT technical (or ‘tech’) support officer, you’ll use your expertise with computer systems and customer service skills to maintain the smooth running of machines and services. Here you can find out more about what a career in this field is like, how you can get your first job and what your day-to-day role might look like.
As an IT operations technician, you’ll typically work across two main areas, with first-line IT support usually involving more customer interaction and individual issues to resolve, while second-line focuses on complex or escalated issues. You might work on a variety of systems ranging from desktop support to system maintenance, hosting services, and working with computer networks.
Working with other IT technicians, customers or project managers, you’ll apply your problem-solving skills and a systematic approach to identify and solve IT issues. You might set up computers and accessories, remotely monitor systems for problems, roll out new software or hardware, and contribute to overall IT strategy.
Daily responsibilities might include:
The average salary for an IT operations technician in the UK is £29,640. Graduates start at around £24,500.
IT technicians may have opportunities to work overseas as roles are available worldwide and in many international companies.
Many IT technicians work entirely from home, managing systems remotely and communicating with customers or colleagues by phone or email.
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