Hi there, I'm Luna.
I'm a bit like an AI, except instead of making pictures of people with 16 fingers, I can help you find the perfect course and uni.
Would you like some help in your search?
Working in customer services, your main priority will be to make sure customer needs are being met or exceeded. You’ll have strong problem-solving skills and must enjoy working with people. Read our guide to learn about a career as a customer service manager or supervisor.
To get a job as a manager or supervisor, however, you’re likely to need an undergraduate degree. Studying in one of these subject areas will be beneficial:
It’s possible to gain entry-level positions in customer services without an undergraduate degree, but you’ll often be required to start out as a customer service assistant and work your way up from there.
Please note this is a beta version. We'll continue to improve our suggestions here so that we show you the most relevant subjects.
Most employers don’t ask for postgraduate qualifications for customer service manager or supervisor roles but having them could improve your employment prospects.
Examples of taught MAs and research degrees at postgraduate level include MAs in:
It goes without saying you need to enjoy speaking with a variety of people all throughout the day in this role. You also need to be organised and efficient.
Competition among graduates is high, so previous work experience should help your applications. Relevant work experience includes customer-focused roles such as a shop assistant, bartender, call centre worker or customer service assistant. Your university careers service should also be able to recommend routes for gaining relevant work experience.
Use our Career Matcher to see which industries and roles align best with your interests.
