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Working in customer services, your main priority will be to make sure customer needs are being met or exceeded. You’ll have strong problem-solving skills and must enjoy working with people. Read our guide to learn about a career as a customer service manager or supervisor.
Generally, career development in customer services comes from increasing your experience in the industry.
You might start off as a customer service representative or assistant before looking to become a team leader or customer services manager or supervisor. You could also begin your career with a customer service graduate training scheme.
It may then be possible to take on customer service responsibilities of an entire region or move into a customer services training role. This can take anywhere from three to seven years.
Some employers will provide training opportunities on an in-house basis, or through external providers that offer professional qualifications in customer services.
Bigger organisations may also provide management-training schemes which look to improve management qualities, as well as customer service techniques.
Professional organisations you could join include the Institute of Customer Service (ICS) and the Customer Service Network (CSN).
Use our Career Matcher to see which industries and roles align best with your interests.
