Customer service manager or supervisor - overview

What does a customer service manager or supervisor do?

A career in customer service could see you working across many different industries with the aim of making sure the organisation’s customers stay happy. You’re likely to be based in an office but could also be stationed at the front end of the business. You may also work out of a call centre, as a big part of your job could be phone-based.

Having direct contact with customers, you’ll use your excellent interpersonal and communication skills to engage in dialogue with them and make sure that any queries or issues are resolved. You’ll get to speak with lots of people in this role, providing them information and resolving any issues they have, so it can be a rewarding job.

What will your days involve?

Daily tasks will vary but could involve:

• Delivering help, advice and support to customers
• Reviewing customer communications to improve your organisation’s products or services
• Coming up with procedures to help deal with customer needs, questions and complaints
• Investigating and resolving customer complaints and issues
• Looking after internal databases and systems
• Helping customers with any technical issues
• Gathering customer feedback

FAQs

How much can you earn as a customer service manager or supervisor?

The average salary for a customer service manager or supervisor in the UK is £26,520. Graduates start at around £21,000.

Does a customer service manager or supervisor role involve travel in the UK or overseas?

As a customer service manager or supervisor, you may travel to the different offices owned by the company but generally you’ll be based in one location.

Can you work from home as a customer service manager or supervisor?

Working from home as a customer service manager or supervisor is becoming more common as you can respond to customers over the phone or by email.