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Student Life

How universities offer student mental health support

University can be the best years of your life, but can also bring unfamiliar situations and feel overwhelming. We’ve outlined the student mental health support you can expect at university.

Eleanor Foulds
by Eleanor Foulds
Last Updated:
06 Feb 2024

CONTENTS

Student mental health at university

What role should universities play in caring for student mental health?

Where can you access support?

When should you reach out?

Example: Kingston University

Student mental health stories 

Student mental health at university


Your mental health includes your emotional, psychological and social wellbeing. It affects how you deal with your emotions and how you manage stress. Building new relationships, moving to a new location and studying at a new level can all affect your mental health while at university. 

What role should universities play in caring for student mental health?


Conversations across the media, and organisations such as YoungMinds, suggest that universities should be providing their students with the relevant services in order to support their wellbeing and mental health needs.

Tom Madders, Campaigns Director at YoungMinds, believes that, “Mental health should be taken just as seriously as physical health by universities. Relationship troubles, living away from home for the first time and coping with financial struggles are all examples of pressures faced by students. The impact of poor mental health on student life can be devastating so we encourage students to be vocal and get the support they need.”

Student Space agree. Created by Student Minds, Student Space are a support service to help you navigate university life during the pandemic with direct support, tips and resources available. 

Grace Anderson, Communications Manager at Student Minds, points out that, “Whether you are looking for support for your own mental health at university, or you are supporting a friend, help is available. There are a range of different types of support available to you as a student. Visit your university’s website to find out what specific support is available. This might include counselling, student advice services, support networks as well as other resources.

"Wherever you seek support it’s important to remember that if it isn’t quite right for you, that’s okay. You can try something else. At Student Minds we encourage the use of a range of support. You don’t have to go through the pandemic alone. Student Space is here to help you.”

Although universities and organisations like Student Minds will provide tools and resources, you'll need to understand where you can access them. 

Where can you access support?


Your university's website


You'll usually be able to find contact details for services provided by the uni or drop-in sessions you can attend. Universities sometimes list the details of external services and providers of student mental health support. 

If you are a student studying in the UK, Student Space has a university search directory where you can find out what support is available on your campus. Simply search your university name and a localised list based on your uni provider will become available. 

Student wellbeing services


Your student service team will offer advice both online and on campus. These services offer practical advice across a number of stress-filled topics, from financial concerns and accommodation issues, to academic support and mental health concerns.

Some campuses may have specialist teams already set up, which offer additional support specific to individuals’ needs. These can include a dedicated student mental health support service.

Look at the support services a university offers when choosing where to study so you know where to go for help. Where necessary, your university’s mental health support team will also be able to refer you to external services.

Student Space


Student Space have resources to support you through uni that include:

  • Access to dedicated support services by phone, text, email and webchat
  • Information and tools to help you through the challenges caused by your race or religion
  • Find what support is available at your place of study

GP


Speak to your GP if you feel more comfortable. They will be able to refer you to a counsellor, provide impartial advice and possibly give you medication if deemed necessary.

Accessing student mental health support might be daunting at first. Student Minds have shared valuable tips on how to visit your GP or attend university counselling.

Friends and family


Speak with your parents, family members or friends. They will be able to support you in finding the professional services you need. Your personal tutor can also be a great resource, especially if your concerns are academic-related.

Mental health support charities


Many organisations have dedicated phone lines, email addresses and walk-in centres where you can get help. These include:

When should you reach out?


Be active from the point in which you start to feel like you are finding daily tasks or university life overwhelming. The sooner you can speak to someone about how you're feeling, the sooner you can start your journey to turning things around. 

Example: Kingston University


Kingston University run night-time support for their students. In collaboration with their Students' Union, the university run London Nightline, a telephone advice service accessible at night when other services are closed. This confidential service is run by highly-trained student volunteers, who are happy to give advice on any topic. They offer an online chat service for those without access to a phone.

The university also has a team of Student Life Advisors who assess how students' mental health difficulties might impact their education. These advisors can negotiate course adjustment for students with special mental health needs, such as extra time in examinations and alternative assessments for students who feel unable to participate in group work or presentations.

The service is available to any student across London and is a great resource. To contact the London Nightline, you can call 020 7631 0101 between 6pm and 8am every night of term or email listening@nightline.org.uk or chat online at https://nightline.org.uk/ 

Student mental health stories


To give you an idea of what other students have gone through, we spoke to two graduates that turned to their institution’s mental health support services.

Sayem studies law in London and Lindy is doing media studies at Southampton Solent University.

Sayem's story


"I sought mental health support after an incident where I had a massive falling out with a mate of mine after having too much to drink. I think this was the icing on the cake, made from all the pressure I was putting myself under to do well on my course.

"I knew about the counselling service because of posters around the place."

Were the services easy to access? "Yes – I had a walk-in for my first appointment and we did weekly sessions after that. They were always great about timetabling me in and letting me know if any problems came up."

What support did you get? "I had cognitive behavioural therapy sessions. This was just really a chat and some back-and-forth between me and the counsellor, to figure out where I was going wrong. I thought it was very helpful. It was getting to the root of what was wrong with me and I walked away with concrete steps that helped me deal with problems. I felt it was pretty positive, and it was the first time I properly engaged with mental health services. I'm glad I did it as I now know it's not as scary as I first thought."

Lindy's story


"I first decided to seek help as I'd had depression at that point for about three years officially. I was having issues with my boyfriend and life generally. I needed to talk things through."

Did you know your institution offered mental health support? "I think I knew there was a counselling service, but I went out of my way to look for it as I'd had it before at college and independently. It was really easy to access and I didn’t wait long for my first session. After that I had sessions every week for about a year."

What support were you offered? "I had an hour of counselling once a week. I would say it was one of my most positive experiences of mental health support. It kept me sane at a time when I had no family support and kept me at uni when I felt like just giving up."

If you are concerned about your or a friend's mental health, be active. Reach out to the support services on offer at your university, speak to your support network and make use of resources such as Student Space.

You aren't alone. We all struggle with our mental health but together, we can positively change the health of our minds. You can start a conversation by texting ‘STUDENT’ to 85358.

Header image: Photo by Total Shape on Unsplash

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