University isn’t easy, so it’s crucial that institutions support their students through any issues they may have. From struggling with the work and falling behind on essays, to opening employer’s doors and making sure student’s health and wellbeing are good, there’s a lot of things universities can do to look after their students.
So who looked after their students the best?
Harper Adams won the WUSCA for Student Support. And they were certainly on a WUSCA shaped roll this year, entering the top three in eight categories and winning three of them. And they aren’t a stranger to this award either, as they also won it last year (and came top three in seven categories).
So what made their student support more highly rated than the others? Harper Adams students loved their attitude to mental health support (including free counselling services), their exam guidance, careers advice and the fact they offered more than just educational support. They told us...
2 nd Place
One of their seven top three positions,
Loughborough University came second in the Student Support WUSCA category.
Clearly making an even better impression on their students for the second year running (they came third in this category last year), students commented on their specialist support (both academic and personal), lecturer help and accessibility to support in the first place. Reviews included...
3 rd Place
After narrowly missing out on a top three place last year,
Bangor University got third place for student support. Students told us that it was easy to find the support they needed, that staff were always willing to talk and there was plenty of free support on offer. Reviews said things like...
What the Stats Say
Student satisfaction for student support has actually dropped over the last year, going from 78% satisfaction to 77%. Although a slight decrease, it could still negatively impact students. So why is student support on the decline?
Student support is a notoriously tricky thing to get right, as every student will need different things. While some need essay help or careers advice, others will want health-related support or just some help settling in. Doing well in such a range of needs can be difficult, and while a university may be excellent at one thing, there’s no guarantee they’ll have the resources for others.
Our Director of Insights, Aaron Porter says, "Different students will have different expectations as to what constitutes support for them. For some students it will be closely associated with support for their studies such as referencing, library support and wider support for their learning. For other students it might be health and well being, and other support such as employability."
For the full list of WUSCA nominees and winners, check this out...
The Student Support category was sponsored by Student Employment Services